Refund policy

Returns, Refunds and Exchanges

If you are unhappy with your item, please let us know. Our return policy gives you 30 days from the date of purchase to return or exchange an eligible item. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Return Eligibility

To qualify for a refund or exchange, your item must be unused, in re-saleable condition, and in the same condition you received it. It must be returned in its original packaging with all accessories, labels, authentication cards, and authentication stickers.

A refund or exchange may be declined if:

• The item was damaged after you received it.

• The item appears to have been used, worn, or washed.

• Authentication cards, stickers, labels, or accessories are missing.

• The item is not returned within 30 days of purchase.

Damaged or Incorrect Items

We provide a full refund or replacement for products that arrive damaged or were sent incorrectly on our part. Please contact us with your order number and clear photos of the item and packaging so we can review the issue. We will provide a prepaid return shipping label for these returns.

Mystery Products — Returns and Exchanges

Due to the random nature of mystery products, all mystery box and mystery pack purchases are final sale and are excluded from our standard 30-day return and exchange policy. We do not accept returns or exchanges based on personal preference, dissatisfaction with the item pulled, or receiving an item you already own.

Returns are only accepted if the item arrives damaged or does not match the product listing. If this occurs, please contact us within 30 days of purchase with your order number and clear photos of the item and packaging. Once verified, we will provide a prepaid return shipping label and arrange a refund or replacement.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Processing

Once your returned item arrives at our facility, please allow one to three business days for us to check in and inspect it. We will notify you when the inspection is complete and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If you have not received your refund, please check your bank account and contact your bank or credit card company, as processing times can vary. If more than 15 business days have passed since we approved your return, please contact us at support@goldenautograph.com.